Frequently Asked Questions
We specialize in ladies' bags, including clutches, tote bags, wallets, crossbody bags, and shoulder bags—perfect for every occasion!
Simply browse through our categories, select the items you want, and click on "Add to Cart." Once you're ready, proceed to checkout, and fill in your details. It's that easy!
Yes! We offer Cash on Delivery (COD) for your convenience.
Orders are processed in 1-2 business days after verification and delivered within 3-5 business days after processing.
Yes, you can cancel your order within 24 hours of placing it or before it is dispatched. Once your order is shipped, it cannot be cancelled. Frequent cancellations may result in account suspension.
- Returns: You can return items within 5 days of receiving them. An unboxing video is required for approval.
- Exchanges: Exchanges are allowed within 48 hours of delivery, with a shipping fee of Rs. 200.
For both returns and exchanges, please contact us at support@thetrendancy.com
If you receive a damaged or defective product, please contact us within 24 hours of delivery with an unboxing video. We will arrange for a return or exchange at no extra cost to you.
Currently, we only offer shipping within Pakistan. International shipping is not available at this time.
Once your order is shipped, you will receive a tracking number via email or WhatsApp. You can use this number to track your order through the courier's website.
If your delivery is delayed, please check the tracking information for updates. If there’s no update or you need further assistance, feel free to reach out to us via WhatsApp at +923134385058 or email us at support@thetrendancy.com. We’ll help resolve any issues promptly!